We Make Returns Simple
At Zayla Tech, we’re committed to providing you with quality products and a smooth shopping experience. If something isn’t right with your order, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged during delivery
- The product is defective or malfunctioning
- You received an incorrect item
To qualify, items must be:
- Unused and in original condition
- Returned in their original packaging
- Accompanied by proof of purchase or your order number
How to Request a Return
To start the return process, email [email protected] with the following details:
- Your full name
- Order number
- Reason for return
- Photos of the item (if applicable)
Once your return is approved, we’ll guide you through the next steps.
Refund Method
- All refunds are issued in cash only
- Refunds are processed after we receive and inspect the returned item
- Only items paid via Cash on Delivery (COD) are eligible for refund
Non-Returnable Items
We cannot accept returns for:
- Items reported after the 7-day return window
- Products that have been used, damaged by the customer, or are missing original packaging
- Final sale or customized products
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Need Help?
For return questions or support, reach out to:
[email protected]